Customer serviceA team, at your service
Dear customers,
During promotional periods and following the health crisis, it is possible that the delivery time may be extended by a few days.
Don’t worry if your order takes a few more days.
The Cubano Hair team is at your disposal for any further information.
Cubano Hair at the service of women.
Shipping
What shipping methods are available ?
Standard home shipping in 2-3 business days (free shipping for orders over 150 euros), Pickup in store, Express Shipping in 24 hours.
Undelivered package
If you are not there, at the time of home delivery , your package will be dropped at the nearest post office.
Who will deliver my package ?
Cubano Hair works with different carriers depending on the shipping addresses. In France, we collaborate with : My Fast Delivery, Chronopost, Colissimo and internationally with DHL.
Return and refund
If the item you are returning is damaged, worn or in poor condition, we will not be able to refund you.
All items are inspected upon return. They must be intact, no loose threads, lace must not be cut, no products must be used on the hair, and no attempt must be made to color the hair, the hair must be in its original texture when received and free of odor.
Only items returned as a whole, in their original packaging and in perfect condition will be accepted.
No refund will be made on a personalized wig (colored, cut, extra density, etc..)
Payment
Fast and secure card payment
We accept the following credit cards : VISA, AMERICAN EXPRESS et MasterCard. For your security, all the transactions are encrypted.
Payment in installments
Cubano Hair offers you payment in installments (payment in 3, 4, 5 or 6 installments) for all your orders.
Discount
You can use the promo code for the different means of payment mentioned above.